Returns & Refunds Policy

At Infinity Coffee Roasters, we aim to provide accurate product information and efficient service at all times.

Faulty, Damaged or Incorrect Products

If you receive a damaged, defective, incorrect, or significantly different product from what you ordered, please contact us within 7 days of receiving your order.

Please provide:

Your order number from the original confirmation email
A description of the issue
Photos or other relevant information where applicable
Your email address and phone number

Upon receiving the necessary information, Infinity Coffee Roasters will review and assess the matter and work towards an appropriate resolution where applicable.

In some cases, we may request that the product be returned for further inspection and assessment before a refund, replacement, or other resolution can be determined.

Unless otherwise agreed in writing, customers are responsible for return shipping costs associated with returning an item for assessment. If, upon inspection, the product is confirmed to be faulty, incorrect, damaged, or significantly different from what was ordered, Infinity Coffee Roasters may, at its discretion, reimburse reasonable return shipping costs and provide an appropriate remedy.

Nothing in this policy limits or excludes any rights or remedies available to consumers under the Australian Consumer Law.

Change of Mind and Accidental Duplicate Orders

We do not generally accept returns or provide refunds where a customer has changed their mind, ordered an incorrect quantity, or accidentally placed a duplicate order.

If a customer has accidentally placed a duplicate order and the product remains unopened and unused, we may, at our discretion, agree to accept the return as a gesture of goodwill.

Where we agree to accept such a return:

The customer is responsible for the return shipping cost.
The product must be unopened, unused, and in its original condition.
The product must be returned within the timeframe specified by us.
A refund will only be processed once the returned product has been received and inspected.
Any refund will generally relate to the returned product/order only.
Original shipping costs, where applicable, may not be refundable.

Acceptance of a return as a goodwill exception does not mean that Infinity Coffee Roasters has accepted responsibility for the original order or payment.

Consumable Products

As our products are consumable goods, we do not generally accept returns of opened or used products due to change of mind, personal preference, taste preference, brewing results, or other reasons unrelated to a product fault.

If a consumable product is confirmed to be faulty, defective, incorrect, or significantly different from what was ordered, we will assess the matter and provide an appropriate resolution in accordance with the Australian Consumer Law.

Coffee and Brewing Results

Brewing results, grind preference, taste profiles, aroma, strength, and overall coffee performance may vary depending on individual equipment, preparation methods, water, storage conditions, and personal preference.

Differences in taste or brewing results do not necessarily indicate that a product is faulty.

Where a customer has concerns about a coffee product, we may request additional information about the preparation method, equipment, grind setting, storage, and other relevant factors so that we can properly assess the issue.

Refund Processing

Where a refund has been approved, the refund will generally be made to the original payment method used for the order.

The time taken for the refund to appear in your account may depend on your payment provider or financial institution.

Australian Consumer Law

This policy is not intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Where a product does not meet a consumer guarantee under the Australian Consumer Law, customers may be entitled to a repair, replacement, refund, or other remedy depending on the circumstances.

If you have a question about a product, return, refund, or potential fault, please contact us as soon as possible with your order number and details of the issue.

Email: tulipshi2018@gmail.com

Infinity Coffee Roasters