Privacy Policy

At Infinity Coffee Roasters, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order, or contact us.

Information We Collect

We may collect information such as your:

Name
Email address
Phone number
Billing and shipping address
Order and purchase history
Information you provide when contacting us
Payment and transaction information required to process your order

We may also collect certain technical information about your use of our website, such as your IP address, browser type and device information.

How We Use Your Information

We use your personal information to:

Process and deliver your orders
Process payments and refunds
Provide customer support
Respond to enquiries
Manage returns and refunds
Improve our website and services
Meet our legal and business obligations

Third-Party Services

Our website is hosted by Wix.com Ltd., which provides the platform that allows us to operate our online store.

We use Stripe as our payment provider to securely process payments. Payment card details are processed by Stripe and are not stored by us in full.

We may also share necessary information with shipping and delivery providers so that we can fulfil and deliver your orders.

We do not sell your personal information.

Although we only sell and deliver our products within Australia, some of our third-party service providers may store or process personal information outside Australia.

Our website may use cookies and similar technologies that are necessary for the operation and functionality of the website.

You can manage or disable cookies through your browser settings, although some website features may not work correctly if cookies are disabled.

Protecting Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

We retain personal information only for as long as reasonably necessary for our business and legal obligations.

Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Please contact us using the details below. We may need to verify your identity before providing access to or changing your information.

If you have any questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a privacy concern, please contact us at:

Email: tulipshi2018@gmail.com

Business: Infinity Coffee Roasters

We will review privacy concerns and aim to respond within a reasonable period. If you are not satisfied with how we have handled your concern, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal obligations.

Any changes will be posted on this page.

Last updated: 2026